At SakSite, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and straightforward return process.

Return Eligibility
You may return most items within 30 days of delivery, provided they are unused, in their original condition, and in the original packaging. Personalized or final-sale items are not eligible for return.

How to Return an Item
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will provide you with return instructions and a return authorization number (if required).

Return Shipping Costs
For international returns, the customer is responsible for the cost of return shipping unless the item is damaged or incorrect. We recommend using a trackable shipping service to ensure the safe return of your product.

Refund Process
Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5–7 business days for your refund to be completed after approval. Please note that shipping charges are non-refundable.

Damaged or Incorrect Items
If you received a damaged or incorrect product, we sincerely apologize. Please contact us immediately, and we will arrange for a replacement or a full refund at no additional cost to you.

Exchanges
At this time, we do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order.

For any questions about returns or to start the process, don’t hesitate to reach out to us at [email protected].